Frequently Asked Questions

1. Who can store wine at GSN?

   Wine storage is available to individuals, wineries, retailers, distributors, and other alcohol licensed companies on a temporary or long-term basis. 

2. Where are you located?

   GSN is conveniently located just south of downtown Napa. Wine deliveries by a carrier or courier, in-person drop offs, and curbside pick ups can be made at 755 Skyway Court, Napa, CA 94558. Appointments are required for any delivery, drop off, or pick up of wine.

3. What are your business hours?

The GSN website is always open at www.globalstoragenetwork.com for you to schedule a delivery or drop off of wine to GSN for storage, or a pick up or shipment of your wine already in your stored inventory.  Office hours are Monday-Friday, 9am to 5pm, excluding major holidays. Remember that appointments are required for any delivery, drop off, or pick up of wine.

1. What services are offered at GSN?

   Comprehensive wine storage services include intake, inspection, photography, and cataloging of wines you have delivered to GSN for storage. Short and long-term storage is available, with pick and pack services when you are ready to take wine out of storage. Online tools provide you with convenient scheduling to deliver wine to GSN for storage or to remove wine from storage.

2. How much does storage cost?

   GSN storage fees are based on the customer’s membership tier and are calculated based on the number of eligible bottles in our storage facility on the last day of each month. Payment is due in advance on the 1st day of each month and fees are not prorated for partial storage months.

   All customers are Cru members by default, with options to upgrade to the Collector or Pro tier which provide extended storage and shipping discounts at GSN. Your GSN membership gets you a free same-tiered membership at our preferred auction partner WineBid. Learn more on the GSN Membership page.

3. How long can I store my wines for?

There is no limit to how long you can store your wines at GSN.

4. Can I store wine besides bottles I won at WineBid?

Yes! Any wine you own can be stored at GSN. In fact, you can ask your wine club or wine retailer to ship your wine directly to GSN for storage in your account.

5. Do you have any promotions or special offers?

Discounts on monthly storage fees and shipping rates are always available to customers at the Collector and Pro membership tiers. Visit our Membership page for more details and to upgrade your membership!

Limited-time promotions or special offers are communicated by email if you have opted in to receive GSN Marketing emails. Check which email notifications you are subscribed to on your GSN Account page. Please be sure to add service@globalstoragenetwork to your email’s safe sender list to ensure you receive all important communications from GSN.

6. How can I sell my wine in storage?

Selling wine you store at GSN is simple and convenient thanks to our partnership with preferred wine auction partner WineBid. Find more information and get started from the Sell link on your GSN account.

Do you have wine to sell that is stored elsewhere?  WineBid can assist you with selling those wines too. Visit WineBid’s Sell Wine page to upload your list for an estimate by an expert account manager.

1. How do I set up a GSN account?

   If you are an existing WineBid customer you automatically have a GSN account and can use your WineBid account email address & password to sign in. WineBid and Global Storage Network offer single sign-on for our customers.

   If you do not have a WineBid account to use the single sign-on feature, please create a new account on the GSN website using the Login/Create Account button.

2. How can I update my payment and shipping information?

   Visit you GSN Account page for links to update your GSN payment and shipping information. Please note that your GSN payment method and WineBid payment method are independent from one another and need to be updated separately.

3. How and when is monthly storage billed?

   Monthly storage fees are invoiced and charged on the 1st of each month for storage effective through the end of that month. Storage fees already invoiced cannot be prorated or refunded for wines removed from storage during that month.

   Storage invoices are charged to your GSN payment method, and a detailed storage invoice email is sent to your email address on file. As a courtesy, a reminder email about your upcoming storage invoice is sent on the 10th of the prior month. Please be sure to add service@globalstoragenetwork to your email’s safe sender list to ensure you receive all important communications from GSN.

1. How do my WineBid purchases get to GSN?

There is no need for you to schedule a delivery appointment for WineBid purchases. Our facility is located adjacent to WineBid’s warehouse which allows for a seamless transfer of your wine for storage, pick up, or shipping after purchase in a WineBid auction.  Your WineBid purchases are added to your GSN stored inventory with convenient online tools for you to view your wines in storage, schedule a pick up appointment, or make arrangements to ship your wine.

2. How can I get my personal wines to GSN?

Wine club allocations or wine purchases you make online can be shipped directly by the winery or wine retailer to GSN for you to store. For wines you have stored in other locations, you may be able to contract with a 3rd party shipper to transport your wines to GSN to consolidate your wine collection in one location.

It is important that you schedule each delivery to GSN online, at least one business day in advance, on the My Deliveries page of your account.

Note: Wine shipments to GSN can only be made by a licensed winery or retailer or a 3rd party shipper you contract with.

3.     Can I drop off my wines at GSN?

Absolutely!  An in-person delivery appointment at our Napa, CA storage facility can be scheduled on your My Deliveries page. Delivery appointments are available Monday-Friday, 9am-4:30pm (excluding major holidays).  

It is important that you schedule each delivery to GSN online, at least one business day in advance, on the My Deliveries page of your account.

4.     What are your curbside drop off procedures?

Please arrive to our facility on the scheduled date and time for your delivery appointment. Delivery appointments can be made online on the My Deliveries page of your account.

GSN drop off is located at 755 Skyway Court, Napa, CA 94558. When you arrive, please pull up in front of the building, in between the banners and cones in the parking lot, and stay with your vehicle. Our staff will greet you and receive the wines you are bringing for storage.

5.     How can I send my wine club allocations directly to GSN?

Ask your wine club manager to ship your purchases to GSN and provide them with the complete shipping address as shown below. Make sure to include the line with your name and GSN account number to prevent any issues when your wines arrive to our facility. You can find your GSN account number on your GSN Account page.

GSN
Attn: your name [your 6-digit GSN account number]
755 Skyway Court
Napa, CA 94558
(877) 848-1828
service@globalstoragenetwork.com

6.     Can my online retail wine purchases be shipped to GSN?

Yes! During checkout enter the complete GSN shipping address as shown below, being sure to include the line with your name and GSN account number to prevent any issues when your wines arrive to our facility. You can find your GSN account number on your GSN Account page.

GSN
Attn: your name [your 6-digit GSN account number]
755 Skyway Court
Napa, CA 94558
(877) 848-1828
service@globalstoragenetwork.com

It is important that you schedule each delivery to GSN online, at least one business day in advance, on the My Deliveries page of your account.

7. Do you offer pick up from local wineries?

Information coming soon!

1.     Where can I check the status of the wine delivery I scheduled?

Visit your Pending Deliveries to GSN page to see wine deliveries you scheduled and the wines have not arrived yet to the GSN facility. Visit your Delivery History page to see scheduled wine deliveries that have arrived to the GSN facility. A real-time status will be listed, from delivery through inspection, and ultimately a Completed status will display once the wines are added to your GSN stored inventory.

2.     Do I need to do anything else after I schedule a wine delivery?

Yes, two things.

If any details change for a scheduled wine delivery, please use the Edit or Cancel button on your Pending Deliveries to GSN page to make your updates to the scheduled delivery.

When your delivered wines have been inspected and photographed, an email will be sent to your email address on file requesting your inspection review and approval. You can review the inspection details and photographs online, and provide your approval, all from your Review Inspection Results page. There is a 7 calendar day review period during which you can approve your inspection online. After 7 days, the inspection is deemed as approved by you and your wines are added to your GSN stored inventory.

3.     What if the wine you receive is different from the wine I sent?

Please carefully review and compare the GSN inspection details on your Review Inspection Results page with the information from your wine club, wine retailer, or other source of the wine you had delivered. If you find a discrepancy, notify GSN in writing within 7 calendar days after the date the inspection details became available online. GSN is not obligated after this 7-day period to correct any information and the information as listed will be deemed correct and accurate per our Terms & Conditions.

4.     What is your inspection process?

Your wines, and any associated OWC you are keeping, will be cataloged and a unique identifier will be affixed to every item in the form of a barcode label. Our inspection team will document any visual condition issues and this information will be available in your inspection results and subsequently on the item listing in your account. Basic photographs will be taken of the front and back of each bottle, and of the associated OWC, for viewing in your inspection results and subsequently on the item listing in your account. Photos are typically available 3-5 business days after the wines are cataloged. There is a 7-day period for you to review and approve the inspection after the full inspection (cataloging and photos) is available for you online, or the inspection is deemed as approved by you after this review period ends. Once the inspection is approved, your wines are added to your GSN stored inventory!

5.     What if I have questions about the inspection results?

Inquiries about the details of your wine inspection results can be made to our customer service team by phone or email. Please have your GSN Delivery ID available so we can best assist you. The Delivery ID can be found in the header of the emails we sent you or on your Review Inspection Results page or Delivery History page.  GSN contact information is located at the very bottom of this page.

Information coming soon!

1. Is GSN’s warehouse temperature and humidity controlled?

2. What happens in case of a power outage?

3. What security measures are in place?

4. Do you have personal wine lockers?

5. Can I access my stored wine at GSN?

1. How do I get my wines out of storage?

   Schedule a pick up or shipment of your wines conveniently from your GSN Stored Inventory page or through a redirect from the Shipping & Storage page of your WineBid account. More information can be found in the Pick Up and Shipping sections below.

2. Where can I see a list of my stored wines?

All wines, OWC, and pre-arrivals that you haven’t picked up or shipped will show on your Stored Inventory page.

1. Can I pick up my wines in person?

   Certainly! If you’re local, visiting the area, or have friends or family over 21 years of age picking up for you, you’re welcome to schedule a pick up appointment at our facility in the American Canyon area of Napa. Curbside pick up appointments can be scheduled conveniently from your GSN Stored Inventory page or through a redirect from the Shipping & Storage page of your WineBid account. Appointments are required for curbside pick up and drop-ins cannot be accommodated. Orders that are not picked up as scheduled are subject to a restocking fee.

2. Can I stop by when I’m in the area to pick up my wines?

   Appointments are required as your wines are in storage and time is required to pull your bottles and prepare them for pick up.  We cannot accommodate will-call requests. Schedule your curbside pick up appointment conveniently from your GSN Stored Inventory page or through a redirect from the Shipping & Storage page of your WineBid account. Curbside pick up appointments are available Monday through Friday, 9am-5pm (excluding major holidays).  Orders that are not picked up as scheduled are subject to a restocking fee.

3. What are your curbside pick up procedures?

   Please arrive to the GSN facility on the scheduled date and time for your pick up appointment. When you arrive, pull up in front of the building in between the banners and cones in our parking lot and stay with your vehicle. Our staff will greet you and retrieve your order so you can load it into your vehicle.

4. How can I arrange for a 3rd Party Shipper to pick up my wines?

   Please go to your GSN Stored Inventory page or redirect there from the Shipping & Storage page of your WineBid account. Select your wines and choose Other – 3rd Party from the Schedule Shipment or Pick Up button. The following page will have a dropdown menu of popular local 3rd party shipping vendors, or you can provide the direct contact information for the company you’d like to release your wines to. This authorizes GSN to contact your shipper and make arrangements on your behalf to schedule a date and release your wines to them.

   Most shippers are in the area for scheduled pick ups once or twice weekly. Please allow 1-3 business days for GSN to schedule a pick up date with your shipper as availability varies. Time sensitive requests always need to be made by phone.

1. How do I ship my wine?

   Shipping availability is based on regulation at your destination. Global Storage Network (GSN) partners with multiple carriers to offer convenient, cost-effective options for you to ship your wines to as many locations as possible. For international customers with wines stored in France the Direct Release option may be available (see more details in the Direct Release from France for International Customers section on this page).

   Thanks to GSN’s carrier partnerships, you can schedule your wines to ship online through your account and we'll simply bill you for the charges.

   Get started and schedule your wines to ship from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account.

   Please use the wine shipping calculator to see estimated rates and transit times for the shipping options available to your location. We strongly recommend shipping to a commercial address, or an address where an adult is always present, to ensure delivery on the first attempt. Due to the pandemic, transit times may be delayed and delivery dates are not guaranteed by the carrier. Please plan accordingly.

2. Can you ship to my state or country?

   Shipping availability is based on regulation at your destination. Global Storage Network (GSN) partners with carriers to offer convenient shipping to as many locations as possible for you to use when you ship your wine.

   Please use the wine shipping calculator to see estimated rates and transit times for the shipping options available to your location. We strongly recommend shipping to a commercial address, or an address where an adult is always present, to ensure delivery on the first attempt. Due to the pandemic, transit times may be delayed and delivery dates are not guaranteed by the carrier. Please plan accordingly.

   If the partnered shipping options we offer aren’t accepted in your location or don’t meet your needs, you can release your wines to a 3rd party shipper instead. To do so, select Other – 3rd Party when you click the Schedule Shipment or Pick Up button from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account. Select your shipper on the following screen. Once your 3rd party shipper pick up request is received, we’ll contact your shipper to schedule pick up, prepare your order, and complete transfer paperwork at no cost to you.

   International shipping information: Recipient is responsible for all duties and customs charges incurred in shipping. Due to import restrictions wines shipped to an international address cannot be returned for any reason.

3. How much does it cost to ship my wine?

   Please use the wine shipping calculator to see estimated rates and transit times to ship 1-12 bottles (750ml) to your location. If you are shipping more than 12 bottles, use the calculator for the additional quantity.  Shipping rates will also always be quoted on screen at the time you are scheduling your ship date. Rates will be more economical when you maximize the number of bottles that ship together in a box. You can easily select only the bottles you want to ship from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account. Wines are packed in the quantities below, based on format size:

   Box size     Bottle size

   12-pack     750ml or smaller combined

   6-pack       1.5L or 1.5L & 750ml combined

   1-pack       3.0L or larger are packed in individual boxes

   *Champagne or odd shaped bottles may not always fit in a standard 12-pack box.

   Upgrade your membership tier to save on shipping costs. Pro members save 25% on standard shipping costs and Collector members save 10% on standard shipping costs when scheduled on their GSN account. 

   For shipping costs and packing configurations of large format bottles, please contact GSN Customer Service for assistance by chat, phone at (877) 848-1828 or email at service@globalstoragenetwork.com.

4. What is your weather policy for shipping wine?

   We want your shipping experience to be as customizable as possible, but we care about your wines. For that reason, your shipments will not be released in extreme weather unless you specifically provide your waiver to do so.

   Most customers choose to ship weather permitting, which means wine shipments are not released until temperatures are between 20°F and 80°F at our Napa, CA warehouse and your shipping destination. During these times, your wines remain safely stored in our warehouse even if you have selected a ship date. Ship dates scheduled when weather does not permit will automatically be canceled. Depending on your location, expedited and temperature-controlled shipping options are available.

   If you would like to ship your wine as quickly as possible no matter the weather, select Ship Regardless of Weather when scheduling your ship date online or email GSN customer service to provide your waiver. This means you understand that the risks of shipping wine in hot or cold weather include fresh seepage, elevated or depressed corks, and more. You elect to waive GSN’s weather policy and ship your wines regardless of the weather, accepting that no claims can be made on the condition of the wines upon delivery.

1. How do I schedule my wines to ship?

   All shipping and pick up scheduling is self-service from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account. Select the items that you want to ship, click Schedule Shipment or Pick Up, and proceed to the following page. Edit your address if needed, select a date from the calendar, make your shipping method and weather selections, then confirm. You can edit or cancel scheduled shipments or pick up appointments after the fact from your Scheduled Shipments & Pick Ups page.

   Your wines will remain stored and automatically accrue storage fees depending on your membership tier. Storage and shipping alerts and invoices are always emailed automatically to the email address you have on file.

2. Why is the date I want to ship not available on the calendar?

   The ship date calendar will show all available ship & pick up dates on a monthly basis. If a specific ship date isn’t available, that means the schedule is already full for that day. For customers shipping to South Korea or Taiwan there also may be dates blocked to ensure compliance with customs regulations.

3. How can I ship or pick up my WineBid France Direct purchases?

   France Direct items displayed on your Stored Inventory page in the France Direct (Pre-Arrival) section are still stored in France with our storage partner or are in transit from France to GSN’s Napa warehouse. Once your wines are received at our Napa warehouse the bottles will move out of the France Direct (Pre-Arrival) section and into your Wines section.

   International customers who elect to keep their won items stored in France during the WineBid bidding process can arrange a Direct Release for shipment or pick up by their 3rd party shipper by contacting GSN Customer Service.

4. Why can’t my OWC (original wood case or other packaging) ship with my wine?

   Original wine cases you have in storage ship separately from your wines so the bottles can be packed in custom Styrofoam shippers for their protection. A separate charge will apply to these shipments. Because they’re not temperature sensitive, they can be shipped at any time.

   If you don’t want to receive these items from your stored inventory please contact GSN Customer Service to request they be removed from your inventory.

5. How do I only ship some of my wines?

   Wines can be individually selected to ship from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account. As you select each item a tally of the quantity selected shows next to the Schedule Shipment or Pick Up button. Once you’ve chosen the bottles you want to ship together, use the Schedule Shipment or Pick Up button to move to the scheduling page.

6. Can I ship somewhere besides my usual address?

   Yes, the shipping address can be changed when you schedule your ship date. First, select the items you want to ship from your GSN Stored Inventory page or a redirect there from the Shipping & Storage page of your WineBid account, and use the Schedule Shipment or Pick Up button to proceed to the scheduling page. Click the Edit link in the Ship To section to select another address from your Address Book or to enter a new one. Please note shipping options vary based on location and might change on the screen once you add the new address. You can review shipping options ahead of time using the wine shipping calculator.

1. How are my shipments packaged?

   All wines are packaged in custom Styrofoam shippers per insurance and alcohol compliance regulations. OWC are packaged in custom boxes and protective material based on size, quantity, and dimensions. Bottles larger than 3L are packaged in specialized large format Styrofoam molds. Unusually large, oddly shaped, or otherwise special contents may result in additional packaging required at the buyer’s expense.

   Customers transferring their inventory to 3rd part shippers may be charged for packaging depending on vendor specifications.

2. Can I ship my wine with ice packs?

   Ice packs are available upon request. None of the shipping methods available online include iced packaging so it is important to contact customer service directly to make this change. Ice-pack shipper boxes are available in 6-pack and 12-pack sizes for 750ml or smaller sized bottles. Large format, extra wide, and oddly shaped bottles are not eligible. Rates vary so please contact GSN Customer Service directly to discuss your options.

3. How does the temperature-controlled ground shipment method work?

   Unlike traditional ground shipping, this method works in two stages. This shipper's temperature-controlled trucks depart California every Friday with packages consolidated from Napa that week. GSN packs your wine on the ship date you select, your payment method is charged, and your boxes are transferred to the shipper's warehouse to begin transit on their next weekly Friday truck. A ship date of Monday-Wednesday is recommended for this method to make it on that week's truck. Your wine remains temperature-controlled throughout transport to the shipper's regional hub that services your state where it is handed off to FedEx, UPS, or another local courier for final delivery. Tracking will be emailed to you on the Friday transit begins and will not update until the common carrier making final delivery receives your package(s) from the shipper.

   The final 1 to 2 days of transit with FedEx, UPS, or another local courier are not temperature-controlled. For this reason, your weather waiver would still be needed to process your shipment if your temperatures will be below 20 °F or above 80 °F on the expected delivery date.

   The final carrier is based on your location and delivery from a particular carrier is not guaranteed. Please contact GSN Customer Service to verify the carrier for the final leg of delivery if you plan to ship to a FedEx or UPS-operated pick up location. Failure to do so may result in lengthy transit times and secondary shipping fees.

1. How do I know when my wines shipped?

   A confirmation email will be sent at the close of business (Pacific time) on the day your shipment is processed. Tracking information will be included, or a note advising when you will receive tracking information if you selected temperature-controlled service. Please monitor your tracking number on the carrier’s website to see when your wine is out for delivery. 

   Tracking information for your shipment can also be found in the Shipment & Pick Up History section of your My Shipments and Pick Ups page. Just click on the Show Details link for the shipment you'd like your tracking for.

2. My shipment didn’t arrive based on the tracking estimate.

   Transit times and delivery dates are estimates only. Carriers are experiencing nationwide delays due to the pandemic. It’s important to monitor the transit of your shipment on the carrier’s website using the tracking number from your account or in the email you received on your ship date.

   If your carrier’s website shows your shipment was delivered but you did not receive it, please contact GSN Customer Service immediately (1-2 days after delivered date shown) so we can follow up with your carrier on your behalf. Failure to contact us in a timely manner means we cannot file a claim with the shipper and may severely reduce the amount of property we are able to reimburse you for in the event of a delivery issue.

3. I’m having trouble with delivery of my shipment.

   You must contact GSN directly for any issues with your shipment. Please provide your customer number, tracking number(s), and a description of your issue. 

   If you have an issue with your shipment once it’s delivered, please contact us directly no more than 7 days after you received your order. We have a limited amount of time to file a claim on your behalf if needed. Failure to contact us within this time means your claim or complaint may be denied.

4. I chose “Ship Regardless of Weather” and my wines are ruined.

   We care about your wines. That’s why GSN’s weather policy states that shipments will not be released if temperatures are below 20°F or above 80°F, at our Napa, CA warehouse on your ship date and at your shipping address on the expected delivery date, unless you provide your authorization to do so. 

   When you ship your wines “Regardless of Weather” you are accepting all liability for the condition your wines arrive in, including signs of seepage. This voids any ability to file claims for reimbursement with GSN or the carriers for loss or damage due to exposure to temperature variations or shipping delays.