Arrival & Inspection of Your Wine
Where can I check the status of the wine delivery I scheduled?
Visit your Pending Deliveries to GSN page to see wine deliveries you scheduled and the wines have not arrived yet to the GSN facility. Visit your Delivery History page to see scheduled wine deliveries that have arrived to the GSN facility. A real-time status will be listed, from delivery through inspection, and ultimately a Completed status will display once the wines are added to your GSN stored inventory.
Do I need to do anything else after I schedule a wine delivery?
Yes, two things.
If any details change for a scheduled wine delivery, please use the Edit or Cancel button on your Pending Deliveries to GSN page to make your updates to the scheduled delivery.
When your delivered wines have been inspected and photographed, an email will be sent to your email address on file requesting your inspection review and approval. You can review the inspection details and photographs online, and provide your approval, all from your Review Inspection Results page. There is a 7 calendar day review period during which you can approve your inspection online. After 7 days, the inspection is deemed as approved by you and your wines are added to your GSN stored inventory.
What if the wine you receive is different from the wine I sent?
Please carefully review and compare the GSN inspection details on your Review Inspection Results page with the information from your wine club, wine retailer, or other source of the wine you had delivered. If you find a discrepancy, notify GSN in writing within 7 calendar days after the date the inspection details became available online. GSN is not obligated after this 7-day period to correct any information and the information as listed will be deemed correct and accurate per our Terms & Conditions.
The Inspection Process
Your wines, and any associated OWC you are storing, will be cataloged and a unique identifier will be affixed to every item in the form of a barcode label.
Our inspection team will document any visual condition issues and this information will be available in your inspection results and subsequently on the item listing in your account.
Basic photographs will be taken of the front and back of each bottle, and of the associated OWC, for viewing in your inspection results and subsequently on the item listing in your account. Photos are typically available 3-5 business days after the wines are cataloged.
There is a 7-day period for you to review and approve the inspection after the full inspection (cataloging and photos) is available for you online, or the inspection is deemed as approved by you after this review period ends.
Once the inspection is approved, your wines are added to your GSN stored inventory!
